Refund policy

RETURNS & REFUNDS

At The Sunday Hound, we want you to feel good about what you ordered. If something isn’t right — whether there’s an issue with your order or you’re simply unhappy with your purchase — please reach out to us within 30 days of delivery at orders@thesundayhound.com.

We review every request personally and will do our best to make things right.

30-DAY SATISFACTION POLICY

If you’re not satisfied with your purchase, contact us within 30 days of delivery and tell us what happened.

Depending on the circumstances, we may offer a refund, replacement, or store credit. Requests are reviewed on a case-by-case basis.

Because our products are grooming and wellness items, you generally do not need to mail the product back to us in order for us to review or approve a request. We may ask for your order number, photos, or additional information when helpful.

Please do not send products back to us unless we specifically provide return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at orders@thesundayhound.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging, when applicable

Once we review the issue, we’ll make it right with an appropriate replacement or refund at no additional cost to you.

NOT SATISFIED WITH YOUR PURCHASE?

Sometimes a product simply isn’t the right fit. If you’re unhappy with your order for any reason, reach out within 30 days of delivery.

Tell us what didn’t work for you and we’ll review the request personally. Depending on the situation, we may provide a refund, replacement, or store credit.

You do not need to keep an unwanted product unopened in order to contact us. We’d rather hear from you and have the opportunity to help.

LOST OR MISSING PACKAGES

If your package appears to be lost in transit, significantly delayed, or marked as delivered but cannot be located, please contact us at orders@thesundayhound.com.

We may ask you to confirm your shipping address, check with household members or neighbors, or complete reasonable carrier troubleshooting as part of our review.

If we determine that the shipment has been lost or another shipping issue has occurred, we may issue a replacement or refund as appropriate.

REFUND PROCESSING

Approved refunds are issued to the original payment method used at checkout.

Once a refund has been processed by The Sunday Hound, the time it takes to appear in your account depends on your bank, credit card company, or payment provider.

SHIPPING CHARGES

Original shipping charges are generally non-refundable.

If a refund is related to an approved damaged, defective, incorrect, dissatisfied order, or lost shipment, we’ll review any applicable shipping charges as part of the resolution.

QUESTIONS OR CONCERNS

Have an issue with your order? Please reach out.

Email orders@thesundayhound.com within 30 days of delivery with your order number and a brief explanation of what happened, and we’ll review it personally.