Refund policy

At The Sunday Hound, we stand behind the quality of our products and want you to feel good about your order. Because our products are grooming and wellness items, we’re not able to accept physical returns, but we’re always happy to review concerns and help make things right when we can.

Returns

We do not accept returns of physical products, whether opened or unopened. This helps us maintain product quality, safety, and handling standards.

That said, if something isn’t right with your order, please reach out within 30 days of delivery at orders@thesundayhound.com. We review each request personally and may offer a refund, replacement, or store credit depending on the situation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at orders@thesundayhound.com.

Please include your order number, a brief description of the issue, and clear photos of the product, packaging, and shipping box if applicable.

If approved, we’ll either issue a refund or send a replacement at no additional cost to you.

Satisfaction Concerns

If you’re unhappy with your order, please reach out to us within 30 days of delivery. We want to understand what happened and will do our best to help.

Depending on the situation, we may offer a refund, replacement, or store credit. These requests are reviewed case by case.

Lost or Missing Packages

If your package appears lost in transit, delayed beyond the expected delivery window, or marked as delivered but not received, please contact us at orders@thesundayhound.com.

We may ask you to confirm your shipping address, check with neighbors or household members, and contact the carrier as part of the review process. If the issue is verified, we may send a replacement or issue a refund.

Refund Method

Approved refunds are issued to the original payment method used at checkout. Once processed, refund timing may vary depending on your bank, credit card provider, or payment method.

Shipping Fees

Shipping fees, if applicable, are generally non-refundable unless the refund is related to an approved damaged, defective, incorrect, or lost order.

Questions

For refund, replacement, or order support, contact us at orders@thesundayhound.com.